Life Cycle Management

Today’s networks are dynamic, living entities, evolving as the demands of your organization, your customers and the industry change. That’s why Spacenet offers a full range of Network Lifecycle Management Services. No matter what stage of the lifecycle your network is in, Spacenet can help you make your network more efficient and your business more productive.

Network Planning and installation

Every network and each individual site within that network is unique. Spacenet ensures that the ideal pieces are deployed for each specific situation. Our network-neutral strategy ensures the best connection to each site, regardless of vendor. Spacenet’s experience in deploying more than 230,000 sites results in faster installs with fewer errors and reduces initial project management time and costs, as well as on-going operating expenses.

Spacenet deployment advantages include:

• Prequalification of available services
• Single POC across all providers
• Real-time service ordering and tracking

Proactive Network Management

Each connection is vital to success. Trouble anywhere on the network demands fast and decisive action. With Spacenet Managed Network Services, you know every site is in good hands.

With 30 years of network management and implementation, Spacenet Managed Network Services is a leader in monitoring our customers’ networks, and maximizing network uptime, efficiency and performance. Spacenet project management roles include:

• Monitoring
• Maintenance
• Troubleshooting
• Help Desk

Spacenet Managed Network Services reduces the challenges in dealing with multiple points of contact across multiple providers. In the event of a service outage or problem, Spacenet works with the provider to ensure rapid circuit restoration. Throughout the process, Spacenet provides continual updates through its trouble ticket system.

Spacenet Managed Network Services provides:

• A single point of contact across all circuits, all providers
• Real-time tracking of tickets via our Customer Portal
• An extensive knowledge base which allows for quicker isolation and resolution of access issues
• A wide range of VPN experience to facilitate easier translation between customer and provider
• Multiple management options

Spacenet Customer Portal

Spacenet’s Portal enables the customer to monitor and analyze the health of the network by providing site-level and network-level status information and reports. The Portal will also enable network planning by providing current and historical network usage trends. The Spacenet Portal provides a single advanced user interface application for ordering, inventory management, network monitoring, network and remote CPE management, and network status and statistics reporting for the customer.

Network & Performance Optimization

Legacy: Something handed down from an ancestor or a predecessor or from the past.

In the world of networks, legacies are handed-down in months, not generations. What gave you the competitive edge just a few years ago may now be holding you back. Amplifying the now accepted rate of technological change, the dramatic economic changes witnessed over the past two years have transformed the way in which we view ROI, capital expenditures and operating costs.

Spacenet Network Optimization Services help overcome Migration Procrastination. Companies with significant investments in hardware and applications are often hesitant to embark on what’s perceived as potentially disruptive changes to their vital network. However, strategically managed, upgrading to new-but-proven technologies can yield quick ROI, while improving bandwidth and lowering costs. Not to mention the efficiencies of providing high-speed access to sites previously considered “unbroadbandable.”

What’s more, the addition of new technologies often put downward price pressure on the providers of existing technologies. Particularly in a hotly competitive bandwidth market, Spacenet’s proprietary service providers database can yield significant savings in recurring costs. We leverage the offerings from thousands of providers to bring you an unparalleled suite of DSL, cable, satellite, fixed wireless, EVDO, as well as traditional voice, dedicated T1 circuits and MPLS services when needed.

If you haven’t reassessed your network within the last two years, now is the time. In this case, change is a win/win situation. Done right, you can increase performance while reducing cost; however, changing this vital asset must be handled strategically. From site-specific changes to organization-wide initiatives to migration to new technologies, Spacenet Managed Network Services is uniquely qualified to accelerate and simplify the process.

In fact, in a recently completed analysis and upgrade for a customer, Spacenet was able to reduce the customer’s ongoing network costs by 10%, while more than doubling their bandwidth.

With over 30 years of experience and a constant pursuit of advanced technologies, Spacenet saves you time and money on the simplest change or the most sophisticated overhaul. Spacenet provides the ongoing support needed to get the most out of today’s networks, and will work with you to develop a long-term strategy for technological superiority.

To find out how Spacenet Technology Migrations can deliver the speed, security, availability and control your organization demands, contact us for a Network Optimization Check-up today.

Billing Services

The ideal network, from a cost and capacity point of view, is comprised of numerous providers, each selected for its ability to serve each site. However, from an accounting perspective, it can be a hopelessly confusing conglomeration of bills, fees and service agreements. In fact, it is not uncommon for a mid-sized retailer’s monthly network-related bills to number in the hundreds, or more. The chance, or probability, for billing errors and unnecessary charges increases with every site. Or, if you’re a glass half-full businessperson, this presents a tremendous opportunity for savings.

Spacenet Billing Services takes the guesswork out of the paperwork. An experienced Spacenet telecom analyst reviews each invoice to ensure it is accurate and consistent with the services received. Any erroneous charges are highlighted and resolved. This is far beyond a simple bill paying service.

Spacenet Managed Network Services provides its clients with complete bill consolidation services that:

• Consolidate hundreds of monthly network bills into a single, concise statement
• Eliminate the time and expense of receiving and auditing invoices
• Include full lifecycle bill management services, such as:
  • Invoice Receipt & Auditing
  • Consolidation & Payment
  • Dispute Resolution
  • Electronic Archiving